At Shopiome, we strive to ensure that every buyer has a safe and satisfactory shopping experience. Please read our Returns and Cancellations policy carefully:

• Returns are accepted if the product received is damaged, defective, or significantly different from the description shown on Shopiome.
• Buyers must raise a return request within 48 hours of delivery through their Shopiome account or by contacting our support team.
• The item must be unused, in original condition, and returned with all tags, packaging, and accessories intact.
• Once the seller receives and inspects the returned product, a refund or replacement will be processed as per the seller’s return policy.
• Cancellations before dispatch are eligible for a full refund (including shipping, if applicable).
• Cancellations after dispatch will depend on the seller’s approval and may involve deduction of logistics or handling charges.
• If a seller fails to process a valid return or refund, Shopiome may intervene to facilitate a fair resolution in line with the Buyer Protection Policy.

For any issues related to returns, refunds, or cancellations, please contact our support team for assistance.