Returns, Cancellations & Refund Policy
At Shopiome, we aim to ensure a transparent and fair transaction experience for both buyers and sellers. This policy outlines the terms for returns, cancellations, and refunds on the platform.
Your satisfaction is our priority. Understand our comprehensive policies for returns, cancellations, and refunds.
1. Order Cancellation
Before Dispatch
- Buyers may cancel an order before the seller dispatches the product.
- A full refund, including applicable shipping charges, will be processed.
After Dispatch
- Cancellation requests after dispatch may be treated as a return request.
- Approval will depend on the product category and reason for cancellation.
- Shipping and handling charges may be deducted where applicable.
2. Return Eligibility
Accepted Cases
Returns are accepted only in the following cases:
- Product received is damaged
- Product is defective
- Wrong item delivered
- Product significantly differs from description
Return Window
Buyers must raise a return request within 48 hours of delivery through their Shopiome account or by contacting support.
Product Condition
The product must:
- Be unused
- Be in original condition
- Include original packaging, tags, invoice, and accessories
Non-Returnable Products
The following categories may not be eligible for return (unless damaged or defective):
- Perishable items
- Personal care or hygiene products
- Customized or made-to-order products
- Clearance or final sale items
Specific return eligibility may vary by seller and will be mentioned on the product page.
3. Return Review & Approval Process
Raise Request
Once a return request is raised through your Shopiome account
Seller Review
The seller will review and approve within 3–5 business days
Dispute Resolution
Shopiome may intervene if disputes arise between buyer and seller
Evidence
If necessary, Shopiome may request photo/video evidence for verification
4. Refund Process
- Refunds are initiated only after the returned product is received and verified by the seller (where applicable).
- In approved cases of non-delivery, refunds may be processed after investigation.
- Refunds will be credited to the original payment method used during purchase.
Note: Bank or payment provider processing times may vary.
5. Failed Delivery / RTO (Return to Origin)
If an order is undeliverable due to:
Incorrect address provided by buyer
Buyer unavailable for delivery
Refusal of delivery by buyer
Refund eligibility may exclude shipping or RTO charges.
6. Platform Role
Shopiome facilitates payments and dispute resolution as a marketplace intermediary.
Sellers are responsible for product quality and return approvals.
Shopiome reserves the right to hold seller payouts in case of ongoing disputes.
7. Fraud & Abuse Prevention
Shopiome reserves the right to:
- Deny returns in cases of repeated abuse
- Suspend accounts for fraudulent claims
- Request identity or transaction verification
Need Help With Returns or Cancellations?
Our dedicated support team is here to assist you with any questions or issues regarding returns, refunds, or order cancellations.