Buyer Protection Policy
At Shopiome, we aim to provide a secure and trustworthy marketplace experience. This Buyer Protection Policy outlines how we safeguard buyers in transactions conducted through the Shopiome platform.
Your safety and satisfaction are our top priorities. Shop with confidence knowing your transactions are protected.
Secure Transactions
- All payments are processed through authorized and secure payment gateways.
- Shopiome collects payments on behalf of sellers as part of its marketplace model.
- Sellers receive payouts only after order validation as per platform policies.
Important: Shopiome does not encourage or permit direct payments between buyers and sellers outside the platform.
2 & 3. Protection Coverage
What Buyer Protection Covers
- Non-delivery of prepaid orders
- Product significantly different from description
- Damaged product received (with valid proof)
- Fraudulent or misleading listings
What Buyer Protection Does Not Cover
- Change of mind after purchase
- Minor variations in color, design, or packaging
- Delays caused by courier partners beyond seller control
- Issues reported after the defined complaint period
- Custom-made or personalized products (unless defective or incorrect)
4. Dispute Resolution Process
Buyers must raise a complaint within 48 hours of delivery.
Raise Complaint
Complaints can be submitted via admin@shopiome.com with order ID and issue details.
Include order ID and evidenceInvestigation
Shopiome's support team reviews and investigates the complaint thoroughly.
May coordinate with seller and delivery partnerResolution
Final resolution within 7–10 working days
Initial response within 3 working days5. Refund & Resolution
If a claim is found valid:
- Refunds will be processed to the original payment method as per the Refund Policy.
- In certain cases, replacement may be offered instead of refund.
- Refund timelines depend on the payment provider and banking channels.
6. Fraud Prevention & Abuse
- Repeated false claims may result in account suspension.
- Sellers found engaging in fraudulent activity may face listing removal or permanent ban.
7. Platform Role
Shopiome acts as a marketplace facilitator connecting buyers and independent sellers. While we moderate listings and monitor compliance, the responsibility for product quality, fulfilment, and accuracy primarily rests with the seller.
Need Help or Have Questions?
Our dedicated support team is here to assist you with any concerns about buyer protection, disputes, or general shopping queries.
Contact Support Team